Barclays Investment Bank - Miami, Florida

Chris R

Dear Barclays Customer Complaints Department],

I am writing to formally raise a complaint regarding the mishandling of my account and inaccurate reporting to credit agencies. This situation has caused significant distress and negatively impacted my credit report.

Key Points:
1. Breach of Agreement: On [date], we reached an agreement regarding the settlement of my account. Despite adhering to the agreed terms, Barclays has failed to honor the settlement by continuing to report inaccurate information.
2. Inaccurate Credit Reporting: Barclays has reported false information to credit agencies, which does not reflect the agreed settlement or the actual status of my account.

My Request:

I request the following actions to rectify the situation:
• Immediately cease reporting inaccurate information to credit agencies.
• Correct any erroneous entries on my credit file with [specific credit bureaus, e.g., Experian, Equifax, TransUnion].
• Provide written confirmation of the corrections made and steps taken to prevent further issues.

I have attached supporting documentation, including copies of the agreement and my credit report, highlighting the inaccuracies.

Timeline for Response:

Please acknowledge receipt of this email and provide a formal response within 14 business days. If the issue is not resolved satisfactorily, I will escalate the matter to [appropriate financial authority, e.g., the Financial Ombudsman Service or the CFPB].

I hope Barclays will take this opportunity to resolve the issue promptly and restore confidence in your services.

Thank you for your immediate attention to this matter. I look forward to your prompt response.

Megan Claffey

Truly the most incompetent & ridiculous bank. I have NEVER had a worse experience with a credit card company. I’ll spare you the lengthy details, but do yourself a favor & bank elsewhere.

Angie Line

Worst customer service. Been dealing with a locked account and every time I call to check the status they don’t know what’s going on. Every person tells me something different. HORRIBLE. I can’t access the account at all and they seem to be dragging their feet to resolve the issue or don’t know what they’re doing.

Donald Labine

This is the worst bank ever..Got a Princess cruise credit card..Omg..just saying No..theu have debited my account of 1899.00 for a 699.00 owing..5 to 10 buissness days to get my money back..still not received it..Wth ..Why are these banks not regulated...

A

This is the worst bank. Dont use them. I had deposited $100 in 2 CD accounts with the understanding that it would be a few hundred in a couple years, after 2 years, the balance ended up being $56 in each account. They must have charged me fees that they did not disclose. Such a scam .

Mind Vibration

Please don’t do business whit this bank , I have been dealing whit them for 6 months and 68 hr on the phone and talked to 34 people and non of them cud help me , so many lies and so many running arounds and no help at all .
The people who work at RDT and Security r not friendly and not helpful at all .
Please never apply for any of there cards .
I didn’t want to write this review but I was pushed by them because of there lack of helping me for the last 6 months .

Jesse Diaz

I opened a Barclay Account in 2009-2010. I started with an available balance of $1500.00 and had $18,000 available as of March 1, 2023. I did a balance transfer about 13 months ago for 0% interest. My interest rate on my account was 17.99%. APR. The balance transfer/s 0% ended in December and January and my balance was close to $15,000.00. When I received my card statement at the end of January I had a huge interest charge. I review my statement and my interest is set at 24.99%. I closed the account about 2 hours ago. The relationship manager was unapologetic, cared less about saving a customer and happily closed my account. This is was a slap in the face, but a good lesson for me. I will do my best to avoid this bank and warn my family and friends. This is how we protect each other as citizens. Be safe and watch your wallet.

Sophie

I regret to express my dissatisfaction with the Barclays Bank credit card service. My recent experience has left me profoundly disappointed, and I feel compelled to share my concerns.
Firstly, I encountered a significant issue when my initial credit card failed to arrive. To exacerbate matters, I discovered an alarming $1000 in fraudulent charges on my account, despite having only authorized a $55 purchase. This situation prompted me to contact your customer service, and regrettably, I found myself subjected to extended hold times during these calls.
Subsequently, Barclays Bank issued a replacement credit card on Monday, September 4th, and I promptly reported the fraudulent charges. I was assured that the new card would arrive the following day, Tuesday, September 5th. Unfortunately, it did not arrive as promised. My frustration grew when I called again, only to be informed that the card would be delivered today, Wednesday, September 6th, which, once again, did not happen.
I must emphasize my disappointment with the lack of communication from your institution throughout this ordeal. I have not received any notifications via email regarding the status of my credit card delivery or the resolution of the fraudulent charges. Such notifications are fundamental to a professional and reliable banking service.
This unfortunate experience has compelled me to question the professionalism and reliability of Barclays Bank. It is the first time I have encountered fraud, and I find myself reluctant to recommend your bank or its credit card services to anyone based on this distressing encounter.
I kindly request a prompt resolution to this matter, including the delivery of my credit card and the resolution of the fraudulent charges. Clarity and transparency in your communication would also be greatly appreciated.