Plains America Capital Partners LLC - Dallas, Texas

Susie Q

The man below, Steven Sanchez--whom we have never met or spoken to, and who has NEVER been a customer of our firm- and his current wife have a short-term rental in Denver that we booked on AIRBNB. We left the first morning after we arrived, unable to even sleep a minute let alone through the night due to arctic temperatures in the dirty basement excuse of an apartment that we rented. No thermostat or shutoff in the basement, instead the temp is controlled by whoever is in the house above. Denver's regulations stipulate that all short-term rentals must be the host's primary residence, but of course Steve and his wife do NOT live upstairs despite their obtaining an owner-occupancy mortgage on the property. No thick comforters or any type of bedding that we could have even used to huddle up, and every hotel room in Denver was sold out that night, a complete nightmare in general. In fact, it was so bad that AIRBNB management stepped in to find us a new home to transfer to, and issued us a full refund on our horror experience. Because I inserted the address in my review of his horror show on AIRBNB, it was removed by AIRBNB who automatically removes reviews if you put the address in the review, which I did not know at the time I wrote it (including pics of how dirty the unit way) and shortly after Steve hunted down our company online and inserted a one star review. By the way, Denver's regulations stipulate that all short-term rentals must be the host's primary residence, laughable in this case as his owner-occupancy mortgaged property is anything but.

It is interesting to see Steve abuse his google review abilities to libel an award-winning business he has absolutely no knowledge of or experience with, but that speaks to who he is as a person.

Steven Sanchez