Domain Heights - Houston, Texas

Jaylon Pinkney

YOUR CAR IS NOT SAFE HERE.

This complex lured me and boyfriend in with its amenities, nice gym, large pool.. a bar. It felt very high end however the property management of this complex for a lack of better verbiage is, ghetto. I have never in my life lived in such a poorly managed property and I have lived in an array of properties through out the course of adulthood. This property is too nice and the residents are paying too much to constantly have to deal with CAR THEFT, CAR BREAK-INS, REFUSAL FROM THE OFFICE TO GET SECURITY AFTER THE RESIDENTS PRACTICALLY BEGGED FOR IT, CABINETS PEELING, POOR COMMUNICATION FROM THE OFFICE, TAKING DOWN THE HAMMOCK IN THE COURTYARD WITH ZERO COMMUNICATION TO THE RESIDENTS, FETCH (I’ll just leave it at that) & A HORRIBLE COMMUNITY POWER/ELECTRICAL SYSTEM. Why does the complex across the street have power but we don’t? Why are the elevators and garage lights working but not the building power? If you’re wondering why I have all these unanswered questions it’s because the property management has sent out ZERO communication since the power has went out on Monday, it’s now Wednesday. The pictures below were all taken on the same day and are current. The property is nice on the outside however property management is running it into the ground. If y’all delete this review I will repost it.

Celenia Marily

Don’t move here unless you want your tires stolen and your car broken into! Had multiple residents stop by while trying to file a report and they all stated that it happens ALL THE TIME. If this is a frequent issue, why is there not some sort of security in the parking

I later realized that three other cars on level three ALSO got their cars broken into and left on bricks. After talking to some residents, not only did I learn that this is being the new norm, but you also have to worry about your vehicle just being straight up STOLEN.

But hey, they’ll send out a small little woman in a golf cart to sit and stare at the front gate for a few hours - She’s usually gone by 7/7:30 so basically NO type of security has been implemented although this has been a constant issue & residents have been begging for some type of action. But instead, we get an email reminding us not to leave items in our car and to report strange activity. Which almost felt like the blame was being shifted although not one thing was in my vehicle..

Upkeep to the complex is non-existent.. Hallway walls don’t look like they’ve been painted since they been built. Takes about a week for the trash cans in the courtyard to be emptied. Landscaping in the courtyard is over grown & dead. The hammocks that they always post on instagram? Haven’t seen them since I’ve moved in. Pool looks gross. The key fob sensor in courtyard 1 to get back into the building has not worked since I’ve moved in and usually ends up getting propped open so you’re not locked out. Not only is this a safety issue (again, safety does not exist at this complex!!!) but it’s brings in bugs, mulch, trash.. and it has yet to be touched my someone working here. If you don’t want to maintain it, AT LEAST fix the key fob sensor. And the garage elevator hasn’t worked since I’ve moved in. Starting to pick up on the trends?

Oh and if you work from home, the internet is absolutely horrible. The internet is included in their amenities package, which at first I thought was cool - 1 less bill I have to remember to pay but it’s literal trash. My last complex only had Xfinity built in but you least had options on internet speeds. Here the router is on the ceiling (odd, but ok) and you aren’t able to reset it - you have to call the customer service line but no worries, it’ll be two days before a tech reaches out to help!

The whole point of this.. don’t move here. I’m a big review reader and I saw similar concerns but I usually take reviews with a grain of salt and figured “eh, it can’t be that bad..” No. It’s literally that bad. Run.

I will give credit where credit is due - Ulises is great. Very personable, respectful. Never talked to the others in the office but have heard horrible stories.

So in conclusion, sOoOoOo many other better / cheaper / safer places to live in the Heights.

Thanks for coming to my ted talk!

Y Patts

I will have to agree with one of the previous reviewers in saying that I have lived here with zero issues since near the beginning of the property opening. The manager was almost completely non-existent most of my time living here, but a new manager started so we will see how that goes. Danielle and Christina have always been extremely helpful. A couple things that I wish management really would address would be the marijuana smokers (since the property was advertised to us as nonsmoking) and residents not keeping their dogs on a leash. A resident’s dog was attacked the other day from a dog not on a leash. Overall, we’ve had a great experience at Domain so far.

Darrin Guillory

I was too bamboozled by the nice amenities when I toured the complex, but none of that matters when you realize the issues that truly matter. I’ve stayed in lesser and much less expensive complexes and never experienced half of what goes on here. You literally cannot call the office number for assistance with anything because they will never answer (literally try it right now). If you are not on the property you will not be able to speak with anyone.
The Wi-Fi service goes down often in a property that houses many working professional. During any wtorm there's no sense of communication to the residents whatsoever. Cars in the garage are consistently being stolen, left on bricks, the garage entrance works whenever it wants. And they refuse to provide 24/7 security which the most simple apartments have. The staff in the front office is a revolving door probably from being fed up with hearing the residents gripe about everything and not being able to provide solutions. If your see a property is owned by Morgan Group RUN FAST or you'll be doing exactly what I'm doing right now because reviews mean more to them than their residents who are the reason they exist. Please do not ignore this.

Victoria Peltier

The apartment has been pretty great overall, but unfortunately has shady management. They promised a gift card over $1,000 within one month of move in, but we are now 2 months in and they give me an new excuse every time as to why I haven’t received it. I only signed here because of this special, and they should be deeply embarrassed that they can’t follow through. I will not be re-signing because of this issue alone. I have it in writing before I signed a lease that they would send a gift card, and I will have to pursue legal action since I’ve been left with no other options.

Pink Panther Podcast

The pool quality is diminishing!!! They used to keep the pool sparkling clean where it had clarity and there was absolutely no green algae or debris in it . Not sure who the new maintenance team is now but I called the front desk the other day and they are convinced that this is now their new “acceptable clean” and that the pool is fine ? .. YIKES ..one of the best and only working amenities is about to be ruined and the SUMMER WILL NOW SUCK . ? can’t wait to leave …

SN : I also posted feces in the hallway that was infront of my door a few months back and it has now been deleted from the reviews . So keep in mind the apartment complex also deletes bad reviews !

Mason Deaton

One star because I haven’t seen the usual security as much recently as a complaint was made about him being overly cautious. However, since then, I’ve seen cars on blocks with their wheels stolen. The security guard that was usually sitting outside the gate is awesome and takes the job seriously. You can leave your cars and doors unlocked as long as he is around. 5 stars when he is on-site, 1 star when he isn’t. Everything else is awesome (staff, maintenance team, etc..).

Natahliah Vegas

If I could leave ZERO stars, I would!!
If you're thinking about moving here, I would highly implore you not to. You will more than likely experience no power, access to your building sometimes not working, residents walking their dogs with no proper leash or leads, & a horrible smell outside your doors. I moved in back in September of 2023, back when Kayleigh Smith & Alison were working as leasing agents. They no longer work there, as the staff turnover rate is ridiculous. I had issues with management from the very beginning. The property manager - Nichol Gibson* was almost always out with a "family emergency", hardly ever showed her face. The first incident is when there was a random power outage while I was away for the weekend & when I returned back 2 days later, all of my groceries that I had just gotten WERE ROTTEN. My fridge was off & power in half of my unit was not working. When I called the front office, I was told by Kayleigh, that there was a "glitch" & b/c it only effected select few units, a mass email was not sent out. I tried to speak to Nichol about a possible reimbursement since those who were affected were not even given a notice about this "glitch." I was told she would call me, but each time I called the front office she was never there. I didn't hear from her for over a month, but when she did finally reach out, it was by email & only to state that it was basically my fault for being out of town when the glitch happened. *LOL* The second thing that happened was that Nichol claimed that she had seen me on camera, & that I had run into the garage gate. She was very accusatory & had zero actual evidence that it was me, but she threatened that I would be evicted if I did not pay for the damages. I had to tell her to watch the cameras again, that it was NOT me. I guess all colored people looked the same to her? IDK. Eventually we got this squared away, but the fact that she didn't even watch the cameras & was ready to evict me over something I did not do was a huge red flag.The third & final straw was when my car was broken into. It was not just my car, a few cars down, another vehicle had been broken into. My steering column was torn out & my back window was broken. It had been reported to the leasing agents. Do you think they even notified me? No. I had to find out from the cleaning crew that my car had been broken into earlier that morning. After filing a police report, I made multiple attempts to get the camera footage of the break in. They refused to send that file over to the police. I had to keep calling the front office, my insurance adjuster attempted to call the front office as well. I sent email after email with no response & no help. I kept trying to call, and the phone would ring busy. I figured out that they had blocked my calls, b/c I had my mother contact the front office from her work number & what do ya know? Someone answered. I let my mother do the talking and then intervened when I heard Kyara Webb lie to my mother about not being open on Saturday's. What a joke!!! After I pretty much threatened to sue them for not releasing the footage to the officer or to my insurance adjuster, I had finally received an email stating that I had to provide the leasing office with a USB drive in order for them to send the file over to the police. I'm sorry, but why should I provide you that when my car was vandalized on YOUR property? Furthermore, WHY did it take 2 weeks to get this information out of you?!?! Reader, if you're reading this far and still think you should move here, WAIT IT GETS WORSE!
WE HAD NO POWER FOR 12 DAYS!!!!
Tenants were sleeping in the lobby, sleeping in the lounge areas, sleeping outside near the pool, sleeping IN THE YOGA ROOM. Yes, the YOGA ROOM. I went to try to work out, & there were blankets, pillows & personal items in there.

*More on next post*